Terms & Conditions


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Doculand Terms & Conditions

Acceptance of terms of usage

These Terms of Usage govern your access and use of this Site. By accessing or using this Site you agree to be bound by these Terms of Usage and to any additional guidelines, restrictions, or rules that may be posted in connection with specific sections or services of this Site. All such additional posted guidelines, restrictions, or rules are hereby incorporated by reference into these Terms of Use.

Doculand reserves the right to make changes to this Site and to these Terms of Usage at any time without prior notice. You should review these Terms of Usage each time you access this Site.

You also agree that we may provide all legal communications and notices to you electronically by posting them on our website or, by sending an e-mail to the e-mail address you provided to us when you registered at our website. You may withdraw your consent to receive communications from us electronically by contacting customer care. However, if you withdraw your consent to receive our communications electronically, you must discontinue your use of your account.



All the terms and conditions and/or any transactions occurring online at www.doculand.com.jo or by phone are subject to the laws of the Hashemite Kingdom Of Jordan.

Doculand is not responsible for the delay and/or damages resulting from Machinery Breakdown, Acts of God, and from other actions, both governmental and otherwise, including but not limited to war, riot, seizure, and embargo.   The tools available on www.doculand.com.jo to create document is the property of Doculand and its affiliated companies. The Buyer’s order shall be deemed an acceptance of the Seller's terms. 

Doculand is not responsible for any order (paid or forgotten) for more than 30 days. If the customer asks so, extra fee may apply.



All orders are subject to acceptance by Doculand. We reserve the right to reject any order at any time without recourse. We also reserve the right to change the price at any time even after we receive the order.


Doculand neither makes any explicit warranty nor imply or accepts any responsibility other than possible replacement of the products that Buyer is buying.  Doculand may but does not guarantee the replacement of the defective product, or credit the amount of the purchase price.

Limitation of Liability

Doculand will not be liable in contract or in tort (including negligence) to the customer for incidental or consequential damages, arising out of or resulting from anybody’s performance or non-performance of our obligations.  Doculand shall not be liable to anyone for any kind of financial losses, cost, expenses, damages and/or other economic damages.  The Buyer agrees that the Buyer will not hold Doculand responsible for any and all loss, cost, expense, and damages (including legal costs) on account of any and all manner of claims, demands, actions, and proceedings that may be instituted against Doculand and its affiliated company; on grounds alleging that the said work violates any copyrights, trademarks, service marks, or is scandalous, or invades any person's right to privacy or other personal rights.


Shipping & Delivery Policy

Shipping & Delivery

Arrival dates are calculated by adding the print production time and the shipping transit time. Both printing and shipping times are based on business days only and do not include weekends or holidays.

For example, a product with a printing turnaround time of two business days and a shipping method of two-day service would have a target arrival date of four business days after your files have been sent to production.

The cut off time for accepting files is 16:00 (Amman time). If we receive print-ready files, proof approval, full payment and have successfully validated your delivery address by that time, we will commit to printing and shipping your product within the selected timeframe.

Doculand sends out all orders through its trusted couriers within Amman. Orders shall be delivered to the customer’s door step within the identified timing unless otherwise communicated to the customer. Please note that some couriers do not operate on Fridays and Saturdays. 

For all shipments, if the recipient is not available, our couriers will take back the shipment and return on another day. We encourage all customers to provide a local telephone number for the recipient, this will greatly help our couriers to ensure a smooth, on-time delivery. We do not deliver to PO Box numbers.


Circumstances Beyond our Control

Neither Doculand, nor any delivery service that it uses, shall be liable for any failure to perform services where such failure or delay results from any circumstances out of control; these circumstances include but are not limited to: adverse weather conditions, accident, traffic congestion, closure of roads, political conflict incidents, or strike.


Cancellation, Returns & Refund Policy

Returns & Refund

Due to the nature of the product, no returns can be made once the order is processed and/or shipped.

Any claims for defects, damages, or shortages must be made in writing within two (2) business days after receipt of the merchandise.

We will replace only those orders that were processed incorrectly. The replacement of the order will take place only after the receipt of returned merchandise.

We will not replace the order if it is determined by us that the order was misused or mishandle by the buyer or part of the order was used by the buyer and part of the order is being returned.


Once you have placed an order, and if for any reason you decide to cancel the order, you can still do it free of charge before receiving the confirmation message from doculand.com.jo.

However, cancellations after receiving the confirmation from doculand.com.jo cannot be done after the order has been processed.